What Payment Methods Are Accepted?
We accept payments via VISA, Mastercard, Maestro, American Express, Discover, Diner Club, Apple Pay, Google Pay, Union Pay, Shop Pay, and PayPal.
How Do I Know If My Payment Has Been Received?
Once your transaction is completed, you will receive an automatic email confirming your order.
Please keep this email for future reference until your package is delivered.
If, for any reason, the confirmation email does not appear in your inbox, please check your spam or junk folder. If you still cannot locate it, contact our support team at support@skyluxee.com, and we will resolve the issue promptly.
Can I Update My Billing or Shipping Information?
Please contact us at support@skyluxee.com as soon as possible for any updates.
We can update your shipping information as long as the order has not yet been shipped.
If I’m Buying a Gift, Can You Ship My Purchase to a Different Address?
Yes, we can ship your order to a different address.
How Can I Track My Shipment?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number within 24 to 48 hours. Use this number to track your package via our tracking page and monitor its status.
How Long Does It Take for Orders to Be Processed Before Being Shipped?
All orders are processed within 1 to 5 business days. Please note that processing does not occur on weekends or public holidays.
What Are Your Shipping Rates and Estimated Delivery Times?
We currently offer free standard shipping with an estimated delivery time of 7 to 10 business days for all orders.
For more information, please refer to our Shipping Policy.
How Can I Contact Skyluxee for Assistance?
Feel free to reach out to our customer support team for any questions or assistance.
You can contact us via email at support@skyluxee.com or through the Contact page on our website.